AETERNUS

A: Delivery times vary depending on your location, but generally are as follows:

• Domestic shipping (Japan): 3-7 business days
• For international shipments: 7-14 business days

Please check the tracking number provided in your order confirmation email for delivery status and details. Please also note that delivery may be delayed due to special events or holidays.
Please see our shipping policy for details.

A: Yes, you can return or exchange your item within 14 days of receiving it, provided that the following conditions are met:

• The item is unused and in its original condition and packaging with no damage.
• Have a receipt or proof of purchase.

Return/exchange procedure:

1. Please contact customer support at [email address or contact form link].
2. Once we have received your reason for return or exchange, we will provide you with the return address.
3. Please return the item to the address provided (shipping costs will be borne by you).

Once we receive your returned item, we will check its condition and arrange for a refund or exchange. For more information on our policy, please see our Return and Exchange Policy page.